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FAQs

Answers to our most common questions

  • What is the background of Springboard Career Coaches and how does their role differ from that of a mentor?
  • When will I get my monthly payment?
  • Can the weekly call be over phone instead of video?
  • What do I do if my mentee is a no-show?
  • Can my mentee take a break?
  • Can I refer people to be mentors or students?
  • Can my mentee skip parts of the course?
  • Springboard Course Discount
  • How to Protect Your Privacy Online
  • Do I use the old or new curriculum?
  • How do I increase my mentee capacity beyond 6 students?
  • Can my mentee see the call ratings and notes I write on the dashboard?
  • Resigning from Mentorship
  • Do I still get paid if my student does not show up / cancels / asks to reschedule?
  • How quickly should my student complete the course?
  • How quickly do I need to review my students' projects and assignments?
  • Does a student no-show affect my ratings?
  • How do I know which units to grade?
  • I haven't received new students this month - how can I ensure I'm matched with students?
  • When do I give my student feedback?
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Categories

  • Welcome to Springboard
  • How Springboard Works
  • Weekly Calls
  • Curriculum Guidelines
  • Student Support
  • Account Support
  • FAQs
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