FAQs
Answers to our most common questions
- What is the background of Springboard Career Coaches and how does their role differ from that of a mentor?
- When will I get my monthly payment?
- Can the weekly call be over phone instead of video?
- What do I do if my mentee is a no-show?
- Can my mentee take a break?
- Can I refer people to be mentors or students?
- Can my mentee skip parts of the course?
- Springboard Course Discount
- How to Protect Your Privacy Online
- Do I use the old or new curriculum?
- How do I increase my mentee capacity beyond 6 students?
- Can my mentee see the call ratings and notes I write on the dashboard?
- Resigning from Mentorship
- Do I still get paid if my student does not show up / cancels / asks to reschedule?
- How quickly should my student complete the course?
- How quickly do I need to review my students' projects and assignments?
- Does a student no-show affect my ratings?
- How do I know which units to grade?
- I haven't received new students this month - how can I ensure I'm matched with students?
- When do I give my student feedback?