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Logging Calls

Logging Student Call Attendance

Understanding student call attendance is crucial for both pinpointing at-risk students and supporting their mentors. There are several call outcomes a mentor can indicate via the Mentor Dashboard.

  1. Call Happened
  2. Student No-Show
  3. Mentor Cancelled
  4. Student Canceled 
  5. Unknown

Mentors can add call statuses via the Mentor Dashboard’s Weekly Call tab:
1. If a call successfully takes place, rate the call using the Post-Call form to let us know how it went. This confirms the call took place.
2. If a call does not take place, use the ‘Call didn’t happen’ button at the bottom of the form to tell us more.
3. For calls cancelled prior to the event, click the call event in the calendar and choose ‘Cancel Call’.

Importants Notes about Call Logging:

- Understanding call attendance is crucial for both pinpointing at-risk students and supporting their mentors
- Updating call statuses on a weekly basis will help us track student engagement while ensuring payroll accuracy for mentors
- You are always compensated for calls if the student no-shows or cancels and student call attendance is never held against their progress or JG eligibility

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