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technical issue? Contact our mentor support

mentors@springboard.com

What do I do if my mentee is a no-show?

If your mentee does not show up to a call unexpectedly, please mark this in the call history using the "Call did not happen" check box underneath the call window. 

When the mentee does not show up to their call twice in a row, their Student Advisor is automatically alerted to follow up with them. The same automatic alert happens for progress tracking. 

Any calls missed by students still get counted towards your pay, but please indicate that the student did not show up on your dashboard using the process highlighted below. 

If a student habitually misses calls, please send an email to mentors@springboard.com so our team can follow up with the student to help them get back on track. 

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