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My mentee is a no-show or canceled the call

Student No-Show

If your mentee does not show up to a call unexpectedly, please mark this in the call history using the "Call did not happen" check box underneath the call window. 

When the mentee does not show up to their call twice in a row, their Student Advisor is automatically alerted to follow up with them. The same automatic alert happens for progress tracking. 

Any calls missed by students still get counted towards your pay, but please indicate that the student did not show up on your dashboard using the process highlighted below. 

If a student habitually misses calls, please send an email to mentors@springboard.com so our team can follow up with the student to help them get back on track. 

Student Call Cancellation

Although we discourage student's from cancelling with less than 24 hours notice, they do have this option. When students cancel calls on their dashboard, you and your student will receive an automated email. 

This feature increases student accountability, protect mentor time, and ease Springboard operations. We aim at refraining students from being no shows and instead encouraging them to take the responsibility to reschedule or cancel calls.

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