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Matching with Students, Capacity & Availability

A key part of the Springboard experience is building a strong mentor-mentee relationship. Before the start of every new cohort, our Student Advising team takes a look at our students' interests, goals, geographies, and time availabilities and works to align it as closely as possible with available mentors. Please be sure to fill out your mentor profile thoroughly to help us with the matching process.

We may match you at any time with new students from upcoming cohorts or when students return from taking a break. In order to ensure the best experience for both you and our students, please ensure your capacity and availability are always kept up-to-date. You can do so from the "Capacity & Availability" tab in your profile (see screenshot below). Please note that updating your capacity and availability do not guarantee you are matched with more students.


Updating your Capacity

  1. Your capacity tells us how many mentees you can take each time we match students and mentors. If you need to increase or decrease your capacity, then you can update your capacity to your preferred number of mentees and click save. Currently the maximum capacity limit is 6 with additional capacity only being granted for those who have received a formal mentor review from our Mentor Community Manager.  
  2. Your capacity number reflects the number of students you are open to accepting. For example, if your capacity is set to 3, but you are working with 2 students, you can be matched with a 3rd student at any time. If your capacity is set to 3 but you are working with 3 students, you are at full capacity and can not be matched with more students. 
  3. For increasing capacity beyond 6 students, we typically consider increases after at least 3 months of mentoring so that we can see a track record of mentor performance with their students. As such, please maintain an excellent mentorship with your current students and reach out to the Mentor Operations Manager for your course after you accumulate 3 months of mentoring experience to consider increasing your capacity up to a maximum of 10 students.
  4. When increasing capacity from 0, note that this increase must be approved by your mentor manager. This approval can take 1-2 business days and you will receive an email approving or denying  your request. 
  5. Want to avoid matching with new mentees for the time being? Simply update your capacity to 0. When your capacity is set to 0, we will not match you with any new mentees. If you have a former mentee that is coming back to the course and your capacity is set to 0, we will email you first to see if you're open to take your returning mentee. If that's not possible, we'll happily match your returning mentee with another mentor. 

*Our team will be notified whenever you make any changes to your capacity. 

Updating your Availability

In addition to your capacity, you should make sure your availability is up to date as well by dragging and dropping your availability slots. To remove an availability slot, you can click the "x".

You can also set your timezone here so if you need to update it, this is the place to go!

Note: Please have at least 1 hour of availability for every unit of capacity. Ex. If you have capacity of 4 students, please have 4 hours of availability. This greatly helps with scheduling flexibility. 
Note: If you have weekly calls scheduled, you will not be able to adjust that particular availability slot, as seen in the gray time slot above.

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