Rescheduling and Cancelling Calls
Reschedules and Cancellations
In the event you need to reschedule or cancel your call, you can do so through your weekly calendar!
How to reschedule one call
In the case you need to reschedule an upcoming call, please give at least 24 hours notice to your mentee(s). Once you two find a mutually convenient time, update the calendar event to the new date.
How to reschedule all future calls
If you need to reschedule all of your subsequent calls, first coordinate with your mentee to determine the new day and time. Once you two have found a mutually convenient time, update the calendar event to the appropriate date and time.
Please try to avoid cancelling your mentee calls if possible! Students look forward to their weekly calls to provide structure and accountability, and missing calls altogether is a poor experience for them.
If you need to cancel your call, email your student at least 24 hours in advance. In return, we also ask students to email their mentors if they need to cancel.
To cancel, click on your mentee’s name and select “Cancel Call”. Select your reason for cancelling (e.g. “I need to cancel” or “My student needs to cancel”), and click “Save”.
After cancelling your call, it will be automatically be removed from your Google calendar. Your mentee will also receive an email notification about the cancelled call.
If a student does not show up, please mark this in the call history using the "Call did not happen" check box underneath the call window.
We do have a student no-show policy if they fail to show up twice without prior communication. If this is the case, please reach out to us to let us know!