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Do I still get paid if my student does not show up / cancels / asks to reschedule?

We know your time as a mentor is valuable and that no-shows, cancellations, and reschedules can be frustrating. We compensate mentors based on the following logic:

A call will be compensated if any of the following conditions are met:

  • If the Zoom call took place, meaning both mentor and student joined the call and overlapped in time.
  • If the student did not show up within 10 minutes of the scheduled call start time, and the mentor was on the Zoom call at the 10-minute mark of the scheduled call.
  • If the student canceled the call less than 24 hours before the scheduled start time.

Calls will NOT be compensated if any of the following conditions are met:

  • The mentor did not show up
  • The mentor canceled the call
  • The mentor joined a call on time, but did not wait until the 10-minute mark to give the student a chance to show up, and left.
  • The student canceled the call more than 24 hours before the scheduled start time

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